Wag N' Wash Rewards

Enrollment Benefits Points Coupons Dashboard FAQs

Enrolling Is Easy | Enroll Now

Get more bark for your buck by becoming a Rewards member now. Unlock money-saving benefits, Reward Points and more.

Create Account or Log In
Sign up and create an online account to make your Wag N’ Wash experience even more rewarding.
Accept Terms & Conditions
Click on “My Rewards” to access your Rewards Dashboard. After signing in, accept Terms & Conditions.
Access Rewards Dashboard
It may take 24 hours for the dashboard to load after enrollment.

Discover Member Benefits

You do you (i.e., being an awesome pet parent) and enjoy FREE rewards and other membership goodies.

Rewards Points
$5 Reward for every 1,000 points.
Learn More
Members-Only Pricing
Access exclusive pricing every month.
Get Special Gifts
Get a special gift for your pet’s birthday or gotcha day.
Personalized Offers
Save with offers personalized for you and your pets.

Earn Rewards Points | View Dashboard

Use your points to save money while keeping your pets healthy and happy. Be on the lookout in your email for new opportunities to earn points, released every month!

Earn Points
Use your points to save money while keeping your pets healthy and happy.
Earn Bonus Points
Get Rewards faster by completing bonus points activities & qualifying purchases.
Earn Rewards
Receive a $5 Reward for every $200 you spend or 1,000 points earned.

Earn Rewards Coupons | View Coupons

Your Points Automatically Turn Into Coupons

Stop missing out on saving money. As of April 1 2025, we’re simplifying everything so you can get the most out of your Rewards membership.

Once you’ve earned enough Rewards points, we’ll automatically issue and email you a single Rewards coupon at the beginning of the month. You can also find the coupon in the “Rewards History” section on your dashboard.

The coupon you receive will be worth the highest value Reward you’re eligible for at that time (up to $10 per month):

1,000 – 1,999 pts = $5 Reward
2,000 – 2,999 pts = $10 Reward

Don’t want to wait for an email? You can still turn unredeemed points into a Rewards coupon at any time by yourself. Just redeem your points in the Rewards dashboard.

The Rewards Dashboard

The dashboard is your resource for all things Rewards!

Track Your Progress
Track your points progress.
Points Become Rewards
Receive a $5 Reward for every $200 you spend or 1,000 points earned.
Access Your Reward Coupons
Check your email & dashboard for your FREE coupons.
Monthly Earning Opportunities
Earn FREE bonus points with new monthly activities.
Personalized Offers
Save with offers personalized for you and your pets.

FAQs

Get answers right away by reading our frequently asked questions.

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Enrollment and Access

Pet Wash Rewards

Point Rewards

Product Rewards

Do I need to have an online account to participate in Wag N' Wash Rewards?

Yes, to access all your benefits and Member Dashboard, you must have an online account. If you don't have an online account, you will still receive in-store member pricing, but you won't be able to access other program features and benefits.

Does it cost anything to enroll in Wag N' Wash Rewards?

No, enrollment is free.

How can I track my purchases and points?

Purchases and points can be tracked on the online Rewards Member Dashboard. Please allow up to a few days after a purchase for points to appear on your dashboard.

How do I receive member pricing when shopping online?

In order to receive member pricing when shopping online, you must log into your online account prior to checking out. As long as you log in, you will receive member pricing and we will be able to track all qualifying Rewards program purchases if you have also enrolled in that program.

How do I register for the program?

Provide all necessary registration information to enroll online. Log in or create an online account and accept the Terms and Conditions of Rewards to have full access to the benefits of the program.

What are the benefits of Wag N' Wash Rewards?

Get 5 points for ever $1 spent. Redeem your points to get a Reward.
Rack up bonus points by taking fun polls, surveys and more.
Earn free product from select brands after qualifying purchases.
Service Rewards: Earn a free self-serve pet wash after your 8th self-serve pet wash purchase
Get early and exclusive access to events and giveaways.
Redeem your Reward to save on your next purchase.
Discover personalized content just for you and your pet on the Member Dashboard.

What if I forget to use my account for a purchase?

If you do not identify your membership status during purchase, you have up to 30 days to claim points. To claim points, you must provide proof of purchase in the form of a transaction receipt.

Contact Neighbor Services via a web contact from to provide proof of purchase. Neighbor Services will verify proof of purchase and manually credit points to the member's account. Account lookup may be conducted by providing Neighbor Services with the member's account. Account lookup may be conducted by providing Neighbor Services with the member's name, email, phone number, and/or member ID. Your account will reflect the points within a few days.

Who is eligible to enroll in Wag N' Wash Rewards?

To be eligible to enroll, you must be 16 years or older and provide a valid email and phone number. You must accept Terms and Conditions. No purchase is necessary to join the program. To access all features of Rewards, you must create an online account. Employees of Wag N' Wash and their families are eligible to participate in the loyalty program. Wag N' Wash reserves the right to revoke membership at any time.

What are Pet Wash Rewards?

Service Rewards is a branch of the Wag N Wash Rewards program that consists of the Pet Wash Rewards punch card program.

A neighbor must be enrolled in Wag N Wash Rewards to participate in Service Rewards.

Do “punches” expire?

Yes. Punches will expire one year after their date of earn if the threshold to the Reward is not met by that time.

How do I access my Service Rewards coupons?

Coupons are issued automatically after qualifying purchase threshold is met. Coupon will be sent to the email address on your Rewards account. You can also access your coupon in the Service Rewards section of your Rewards Dashboard. Coupon is valid for 60 days from issuance.

How do I earn a Pet Wash Reward?

One (1) credit toward the Pet Wash Reward will be earned for each purchase of a self-serve pet wash in a transaction that is linked to your Wag N Wash Rewards account. Pet Wash purchases are performed in-store at checkout and cannot be booked/paid for online, at this time.

After accumulating eight (8) qualifying purchases within a year’s time, you will earn one (1) coupon for a free self-serve pet wash.

After the eighth qualifying purchase, your punch card will reset, and you can begin working toward your next Pet Wash Reward.

How do I redeem a Pet Wash Rewards coupon?

To redeem a pet wash coupon, you must present the coupon in-store at checkout. The coupon barcode from the dashboard or your e-mail can be scanned by the cashier.

Pet Wash coupons cannot be applied/used online at this time.

How do I track my progress towards Pet Wash Rewards?

Progress can be tracked in the Service Rewards section of your Rewards Dashboard. Please allow up to 24 hours after a purchase for your credit to show. We will also send you emails updating you on your progress toward a free pet wash.

What if I have multiple pets?

Pet Wash Rewards punches are not specific to one pet and are cumulative across your account.

Can I redeem my Reward coupon both in-store and online?

Yes, the coupon can be redeemed in-store or online.

In-store Redemptions:

The Reward coupon must be presented to the team member for application to the transaction either via scanning the barcode or manually entering the 20-digit code.

Online Redemptions:

Enter the 20-digit code in the promo code box at checkbox and hit 'apply'.
If a transaction is cancelled before being completed, points are not applied, and the coupon remains active.

Can I transfer points to someone else?

No, points are not transferable.

Do Autoship orders earn points?

Yes, Autoship orders earn points each time an Autoship payment is completed. Skipped Autoship orders do not result in a charge, and therefore do not earn points.

Do points expire?

Yes, points expire one year after they are earned. When points are redeemed, they are redeemed "first in, first out," which means "oldest" points are redeemed first.

How are points calculated?

You earn 5 points for every $1 dollar spent. If an item is on sale or a coupon is applied, points are awarded based on the price you pay for that item. Points earned are rounded to the nearest whole number for each product individually.

Please note that items costing less than $0.10 will not earn points, as points round down to zero.

For totals that involve cents (e.g., $42.48), the entire value is calculated at $1.00 x 5 points and then subsequently rounded to the nearest whole number.
Ex: A member purchases $42.48 worth of items becomes 42.38 x 5 = 212.40 points before final rounding. This is rounded to the nearest whole number and the member earns a final value of 212 points. The member then purchases $17.12 worth of items, earning 85.60 points. Their account dashboard now reflects 298 points = 212 + 86 points.

How do I earn points?

You will earn points with every purchase, plus look for fun ways to earn bonus points like taking a poll, watching a video or checking out an article all on your Member Dashboard. Points can also be earned during specified time periods by purchasing certain products or attending an in-store event. Make sure you're earning points every time you shop. You must provide your Rewards account number, email address, or phone number when checking out in-store, or make sure that you are signed into your account when checking out online here. Points earned will appear in your account within a few days of purchase.

How do I receive my Reward?

Redeeming Points: You may redeem your points for a Reward in the 'Redeem Points' section of your Member Dashboard once you have enough points for your Reward of choice. Regardless of what Reward you choose, a coupon will appear on your Member Dashboard in the 'Reward History' section.

Note: You must choose to redeem points for a Reward. Rewards will not be issued automatically. Reward coupons must be manually applied at checkout.

How do I redeem points?

You choose how to redeem your points via the online Rewards Member Dashboard. Your dashboard will display the Rewards eligible for redemption and how many points are needed to earn other Rewards. Rewards will not be issued until you select which Reward you wish to receive.

Is anything excluded from earning points?

Points are not earned on the following:

Shipping and delivery fees
Taxes
Coupons or promotions
The purchase of a gift card
Any other items as specified during transaction

What can I redeem my points for?

$5 off coupon for every 1,000 points redeemed
1,000 points = $5 off coupon
2,000 points = $10 off coupon
3,000 points = $15 off coupon
4,000 points = $20 off coupon

Points may be redeemed by logging onto the Member Dashboard, following the prompts to redeem points and then: (i) Applying them as a coupon to product purchases; OR (ii) Applying them as a coupon to service appointments. LIMIT: One (1) coupon per transaction.

Points must be redeemed in 1,000 point increments.
These coupons can be used on any purchase in-store or online.
The coupon expires 60 days after the date of issue.
Coupons will not be automatically issued – you must choose to redeem your points for a coupon.

Valid for one-time use only. Wag N' Wash Rewards members only. May be redeemed at participating Wag N' Wash locations only. Restrictions may apply. No cash value or cash back. Excludes gift cards and prior purchases. Valid on in-stock items only. Void if altered, reproduced, transferred, sold, or where prohibited by law. Offer may be revoked at any time. Discount will be deducted after all other eligible discounts are applied but before sales tax. If coupon value is greater than purchase value, unused value of coupon is surrendered. Returns will result in forfeit of coupon applied during the original transaction and will not be credited back to Members.

What happens if I return an item?

If you return an item, any points earned will be deducted from your point total. If the point value of the return is greater than the point value in your account, the account will show a negative balance until future purchases are made to bring the account positive.

When a member returns a product(s) purchased with a coupon, the returned value will only equate to the total cash or credit originally paid by the consumer (excluding taxes, shipping, handling, discounts, or prices before discounts, coupons, gift cards, or other offers are applied). Any discounts, coupons, gift cards, or other offers applied during the original transactions will not be credited back to Members.

What happens if I use my Reward coupon for a product or service less than the value of the coupon?

The coupon may only be applied to one transaction. Any leftover amount on coupon is forfeited (e.g., a $5 coupon applied to a $4.78 product forfeits the remaining $0.22).

Why hasn't my total point balance been updated after my purchase is completed?

It may take a few days for points to be reflected in your total point balance.

Can I redeem my Product Reward coupon both in-store and online?

No, the Product Reward coupon can only be redeemed in store. The coupon must be presented to the store team member for application to the transaction.

Do I have to be enrolled in the program for my purchases to count towards a reward?

No, you will have up to 7 days after purchasing a qualifying item to enroll in the Rewards program.

Do I have to buy all the same size products to go toward my Product Reward, or can the sizes vary? What size can I redeem my reward on?

The product must be the same brand, type and size to qualify. The flavor can be switched but must stay within the same brand and bag size to receive credit for the purchase.

How can I see my progress toward earning a Product Reward?

Log into the website and access the “In Progress” tab of the Neighbor Rewards page. There you can view the number of purchases that are contributing to your reward status. Neighbors who have a valid email address will also receive a monthly status update via email, as well as an email when you are one purchase away from earning a reward.

How do I receive my Product Reward?

Free Product Rewards: Once you've completed the purchase requirements for your free product Reward, a coupon will be emailed to you and can be accessed on your Member Dashboard in the 'Product Rewards' section. You do not need to redeem any points for your free product Rewards. These Rewards will be sent automatically upon qualification – no action is needed by you to receive these Rewards.

How long do I have to redeem a Product Reward once earned?

You will have 30 days to redeem your reward. You can view your reward expiration date on the “Earned” tab or the Rewards page.

How long does it take for purchases to show up in my reward status?

Qualifying purchases may take a few hours to show as a contributing purchase toward your reward.

If a product is purchased in-store and price matched, does it still count toward the rewards earning?

Yes, all qualifying purchases will contribute towards your reward status.